Privacy Policy for Pear Tree Bar and Kitchen (peartreebarkitchen.co.uk)

Last Updated: 4 July 2025

At [Your Company Name/Website Name], we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website at [Your Website URL] and use our services.

1. About Us (Data Controller)

  • Name: Greyfriars Kitchen Ltd trading as Pear Tree Bar and Kitchen

  • Address: 19/21 Friar Street, Worcester WR1 2NA

  • Email: enquiries@peartreebarkitchen.com

  • We are registered with the Information Commissioner's Office (ICO) in the UK.

2. Information We Collect We collect personal data that you provide to us directly and some data automatically.

  • For Newsletter Sign-ups: enquiries@peartreebarkitchen.com

  • Your name, email address, and any details you include in your message or booking

    Your name, email, phone number, and details of your booking.

  • Website Usage Data: We use technologies like cookies to understand how our website is used (e.g., pages visited, time on site, browser type). This helps us improve our website. This data is generally anonymous, but your IP address may be collected.

3. How We Use Your Information We use your data for:

  • Sending our newsletter: To deliver the updates, news, and promotions you've subscribed to.

  • Operating and improving our website: To ensure it works well and to enhance your experience.

  • Responding to your inquiries: If you contact us directly.

  • To process and manage your reservations.

  • To process and deliver any online or phone orders.

4. Legal Basis for Processing (UK GDPR) We process your personal data based on:

  • Consent: For sending our newsletter (you provide this when you sign up and can withdraw it any time via the unsubscribe link in our emails).

  • Legitimate Interests: For managing and improving our website, ensuring our business operates effectively, and responding to your direct inquiries.

  • Contracts Such as processing your online order or managing your booking.

5. Sharing Your Personal Data We do not sell or rent your personal data. We only share it with third-party service providers who help us run our business and website, and who are contractually obliged to protect your data. These may include:

  • Website Hosting & Management: Squarespace (our website platform).

  • Online Booking System: Our current booking system partner for managing reservations is Sugarvine (sugarvinetables.com). Please note we anticipate switching to TOGO as our booking partner in the near future, at which point this policy will be updated.

  • Payment Processing: To process online payments securely, we use Takepayments as our immediate payment processing partner. Funds are then handled via Elavon and SmartVolution in the broader payment chain.

  • Analytics Providers: Google Analytics - for understanding how our website is used and improving your experience.

  • We may also disclose data if legally required to do so by UK law.

6. Your Data Rights (UK GDPR) Under UK GDPR, you have rights regarding your personal data, including:

  • Access: To ask for a copy of the data we hold about you.

  • Correction: To ask us to correct inaccurate data.

  • Erasure ("right to be forgotten"): To ask us to delete your data in certain situations.

  • Object: To object to how we use your data, especially for direct marketing.

  • Withdraw Consent: To withdraw your consent for processing where consent is our legal basis (e.g., newsletter).

To exercise any of these rights, please contact us at enquiries@peartreebarkitchen.com

7. How to Complain If you have concerns about our data handling, you can complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

  • ICO Website: www.ico.org.uk

8. Changes to this Policy We may update this policy occasionally. We will post any changes on this page and update the "Last Updated" date.